Pursuing a PhD in Public Service Leadership at Capella University became a powerful next step in Dr. Nomsa Khalfani‘s mission to drive equity, strengthen systems and uplift community voices. With a background in advocacy, health equity and board leadership, she saw advanced study as a way to bridge practice and policy in service of meaningful change. Dr. Khalfani shares what keeps her grounded, the lessons that continue to shape her leadership, and the role of mentorship in helping her reach the finish line.
What inspired you to pursue your PhD in Public Service Leadership at Capella University?
Dr. Nomsa Khalfani: I was inspired to pursue my PhD in Public Service Leadership to deepen my ability to drive systemic change in organizations and communities. Throughout my career, I’ve seen how leadership rooted in equity, evidence, and empathy can transform not only programs but also people. I wanted to strengthen my research and leadership skills to better bridge practice and policy—ensuring that communities most impacted by inequity have a voice in shaping the systems that serve them.
How did your doctoral studies shape your leadership approach, and which skills or lessons continue to guide you in your career today?
Dr. Nomsa Khalfani: My doctoral studies fundamentally reshaped how I approach leadership. The program emphasized reflective practice, data-driven decision-making, and adaptive leadership—all of which continue to guide my work today. I learned the importance of leading with curiosity, grounding strategy in evidence, and creating environments where collaboration and accountability coexist. The process of completing my dissertation also taught me persistence and the value of intellectual humility—skills that are essential in public service leadership.
You’ve contributed to many boards and advisory groups—what drives your passion for community service and advocacy?
Dr. Nomsa Khalfani: My passion for community service comes from a deep belief that lasting change begins with listening to and partnering with communities. I’m driven by the conviction that equity isn’t achieved through good intentions alone but through shared power, inclusive decision-making, and systems designed for fairness. Serving on boards and advisory groups allows me to amplify community voices, mentor emerging leaders, and advocate for solutions that promote health, justice, and dignity.
What advice would you share with alumni or current students aspiring to leadership roles in public service or health?
Dr. Nomsa Khalfani: Leadership in public service begins with purpose and perseverance. My advice is to stay grounded in your “why,” remain teachable, and build a network of mentors and peers who challenge and support you. Be courageous enough to lead with both compassion and conviction—and remember that progress often comes from collaboration, not competition. Above all, lead in a way that lifts others as you rise.
Which Capella resources—such as faculty, advisors, or enrollment teams—were most helpful to you during your program?
Dr. Nomsa Khalfani: The guidance and mentorship I received from Dr. Julia Moore, my faculty mentor and chair, were truly the foundation that carried me through the program. Her encouragement, high standards, and consistent belief in my potential made all the difference. I’m also deeply grateful to Drs. Amy Gangl and Lynn K. Jones, whose insight, feedback, and academic rigor helped shape both my scholarship and my confidence as a leader. Their support exemplified the best of Capella’s commitment to student success.
Are you a proud Capella graduate making an impact in your field or community?
We’d love to hear your story. Share your accomplishments and be considered for a future alumni spotlight by submitting the Alumni Accomplishments Form. Your journey could inspire others to keep reaching for their goals.
